About Us

WHO WE ARE

BHC Medical Centre was established in 1929 as a solo family practice. In the 70’s, it was expanded to become a group practice and continued its traditional family practice with the name Lakemba Medical Centre. In 2000, the name was changed to BHC  Medical centre which means Better Health Care Medical Centre.

At BHC we believe prevention is better than cure. As Thomas Edison once said:

doctor

It might take a long time before we will be able to live long and free of disease, but in the meantime we now know how to prevent a lot of them. It is all thanks to the advances in medical research and technology.

We offer healthy lifestyle coaching, encouraging our patients to create and stick to a healthy diet and regular exercise. This simple approach has a profound positive impact on our health. A healthy lifestyle can help us to prevent high blood pressure, high cholesterol, diabetes as well as risk of a stroke and heart attack even cancer in the long run.

We give our patients the whole range of preventative measurements such as regular blood tests, ECG, lung function tests and immunisations to prevent many diseases for children as well as adults and pregnant women, regular breast cancer screenings, PAP smears to prevent cervical cancer, bowel cancer screening etc.

We believe in good communication is the key to a happy patient-doctor relationship. We listen to your concerns by working with you to explore all the possible and alternative therapies to find the best option of treating your problem.

Whatever we do, your health always comes first… Because WE CARE!

PRACTICE UPDATE

Fees & billing arrangement

Dr Le: for private patient $75 on weekdays and $90 on weekend and public holidays. Other doctors: for private patient $50 on weekdays and $60 on weekend and public holidays.

Appointments

The surgery generally operates on an appointment. Every effort will be made to accommodate your preferred time with GP. Emergencies will always be given priority. Appointments are generally 15 minutes apart, but if you need longer consultation time please advise the receptionist. If you or a family member require an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Home visits

Home visits are available for regular patients of this practice only whose condition prevents them from attending the surgery.

Care outside normal opening hours

Our practice provides 24 hours care for patients. For After Hours, call 8724 6300

Telephoning your Doctor

GPs in the practice may be contacted during normal surgery hours.  If the GP is with a patient, a message will be taken and reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.

Change of address or phone number

Please advise the receptionist of any change of details as soon as possible. This is very important so that we can contact you if necessary for any health related matters.

Getting results of any test or procedure

Your doctor will advise when they expect the results to arrived at the practice. Please make appointment to find out your result.  Generally results are not given over the phone or given to a third party

Reminder System

Our practice is committed to preventative care. we may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be a part of this system please let us know at reception.

Your rights

If you are unhappy with any aspect of care within this practice, we would be happy to discuss this with you. Please feel free to approach the doctors, the practice manager or any of the receptionist staff. We believe that problems are best dealt with in the practice. However, if you feel there is a need to speak to a third party you may prefer to contact the NSW Government Centre for handling Complaints. Health Care Complaints Commission, Locked Bag 18, Strawberry Hills, NSW 2012, Phone: (02) 9219 7444

Patient Confidentiality

Your medical record is a confidential documents. It is the policy of this  practice to maintain security of personal health information at all times and to ensure that this  information is only available to authorised members of staff.